Biyani Technology

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Online Grievance Redressal Portal

In accordance with the latest AICTE (All India Council for Technical Education) regulations, all affiliated institutions are required to implement an Online Grievance Redressal System to facilitate the timely registration and resolution of grievances.

A grievance mechanism is a formal process that enables individuals—such as students, staff, stakeholders, or members of the community—to raise concerns regarding issues that negatively impact them due to institutional operations or activities.

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AICTE Mandate

Regulatory Compliance

AICTE has made it mandatory for institutions to:

Establish Functional System

Establish a functional online grievance redressal system that meets AICTE regulatory requirements.

Monthly Reporting

Submit a monthly report detailing the number of grievances received, resolved, and pending for compliance tracking.

Timely Resolution

Ensure timely and transparent resolution of complaints in compliance with AICTE and MHRD norms.

Purpose of the Portal

Centralized Grievance Management

Receive & Manage Complaints

The Online Grievance Redressal System serves as a centralized platform to receive and manage complaints from students, faculty, parents, and other stakeholders efficiently.

Confidentiality & Transparency

Ensure confidentiality, transparency, and accountability throughout the grievance resolution process, building trust in institutional governance.

Key Features

Online Grievance Redressal Portal Features

User-Friendly Interface

Intuitive interface for Students, Parents, Faculty, and Staff to register grievances easily without technical complexity.

Unified Platform

Single platform for all types of grievance submissions, eliminating the need for multiple systems or channels.

Committee Dashboard

Comprehensive dashboard for grievance committee members to review, assign, and resolve complaints effectively.

Real-Time Monitoring

Real-time monitoring and status tracking of grievances from submission to resolution for complete transparency.

Downloadable Reports

Generate and download reports in PDF and Excel formats for documentation, compliance, and reporting purposes.

AICTE & MHRD Compliance

Developed in full compliance with AICTE and MHRD guidelines, ensuring regulatory adherence.

Secure & Confidential

Secure and confidential handling of complaints with role-based access control and data encryption.

Benefits

Why Implement Our Solution

Promotes Efficiency

Streamline grievance management processes, reducing manual paperwork and administrative overhead.

Enhanced Accessibility

24/7 accessibility allows stakeholders to submit grievances anytime, anywhere, improving convenience.

Complete Transparency

Transparent process from submission to resolution builds trust and accountability within the institution.

Institutional Governance

Enhance institutional governance by systematically addressing concerns and maintaining records.

Builds Trust

Fosters trust and responsiveness within educational environments through fair grievance handling.

Analytics & Insights

Track grievance patterns and trends to identify areas for institutional improvement.

Additional Features

Advanced Capabilities

This system is designed to promote efficiency, accessibility, and transparency in institutional governance, thereby enhancing trust and responsiveness within educational environments.

Let us know if you'd like to customize this portal further for your institution's specific needs.